Chris & Greg's World of Customer Experience
By: Chris John de Souza
Language: en
Categories: Technology, Comedy, Interviews
What happens when two industry veterans with decades of "in the trenches" experience start venting about their own customer service stories? A podcast is born.Join Chris de Souza and Greg Thomas as they bridge the gap between the old-school contact centre and today’s tech-driven landscape. They’ve seen it all—from the first desk phones to the AI revolution—and they’re here to break down why the human element still matters in a world of algorithms.Part industry deep-dive, part relatable "ramblings" of two CX stalwarts, this series features expert guests, honest critiques, and a behind-the-curtain look at an indu...
Episodes
Chris & Greg meet Cad and The Dandy, Saville Row
Jan 11, 2026What does a 200-year-old tradition of hand-stitched suits have to do with modern customer experience? More than you’d think.
In this episode, Chris and Greg sit down with James Sleater and Oliver Mumby of the renowned Cad & The Dandy. Prepare to have your perceptions challenged as they reveal how one of the world’s most traditional industries is utilizing cutting-edge technology to revolutionize customer service—without ever losing that "bespoke" personal touch.
In this episode, we dive into:
The Literal Royal Treatment: How they handle customers who are quite literally Kings.Tech-Forward Tailoring: How da... Duration: 00:32:53Contact Centre Expo 25 seemed a good place to start
Jan 11, 2026Chris and Greg start their adventure in podcasting at the Contact and Call Centre Expo at the Excel in London, well, near the Expo, at the amazing Tapas Tapas, who we are very grateful for accommodating us.
Duration: 00:22:49