Hoteliers’ Voice

How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely?

This episode was recorded live at New Park Manor Hotel in the New Forest as part of the Hospitality Discussions UK Roundtable Roadshow. We’re joined by hotel leaders, operators and suppliers from across the industry for an open, honest conversation about the realities facing hospitality right now - and why talking about them together matters more than ever.

Featuring in this episode includes

Our host - Byron Fiddler, Hotel Manager at New Pa...

In this episode of Hotelier’s Voice, I’m in the heart of the New Forest at New Park Manor, part of the Luxury Family Hotels collection. As I walk through the grounds with hotel manager Byron Fiddler, I get a real sense of what it means to create a family-focused luxury experience - one where children, parents, and even dogs are part of the stay in equal measure.

Together, we explore the property inside and out: from the spa overlooking roaming deer to the den and cinema room, the family dining experience that adapts to fussy eate...

What do you do when customer acquisition costs drop 19% in one breath… and digital media prices explode 20–40% in the next?

In this episode of Travel Market Life, I bring together three incredible experts: Christina Leme (Senior Director, Global Media at Cendyn), Caryl Helsel (Founder & CEO, Dragonfly Strategists), and Li Hawkins (Founder, InsideOut Solutions) to dissect the just-released 2025 Hotel Digital Marketing Performance Index and separate signal from noise.

What You’ll Learn

- The AI Paradox: Why Google’s Performance Max for Travel Goals slashed CAC 19% and delivered 4× booking growth - while the rest of the ma...

In a world drowning in ads, why do we still rush to book with the brands that feel like old friends and how can travel marketers build that magic?

In this episode, I am joined by panellists Claire, Will, and James, plus special guests Jasman Ahmad (Strategy Director, Accord Marketing) and Andy Headington (CEO & Founder, Adido). We unpack what really sucks us in as consumers, the power of long-term brand consistency, the pitfalls of short-termism, and why AI won’t replace bold, human-centred marketing anytime soon.

What You’ll Learn

- Generational Pull: How...

Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and teams scrambling just to keep the doors open.

In this episode Tavel Market Life, I am joined by Mandy Stam, Senior Director of Business Solutions at Radisson Hotel Group, and Felix Undeutsch, CEO & Co-founder of Hivr.ai. They pull back the curtain on Radisson’s three-year quest to automate the flood of M&E requests, from painful manual processes to a scalable AI-powered partnership that’s already slashing response times and boosting conversions.

What...

Gone are the days when luxury simply meant marble floors and gold taps - today it’s measured in moments that feel utterly, unmistakably yours.

In this special feature on Travel Market Life, I gather a powerhouse panel of experts to unpack the evolution of high-end travel and hospitality. From Becky Lukovic's custom cultural immersions at Bella Travel to Christopher Hill's impact-driven safaris, Catt McLeod's authentic Elegant Hotels ethos, Douglas Waddell's tech-savvy strategies, and Priscilla Haryadi's global hotel portfolio at Preferred Hotels & Resorts, they reveal how personalisation, sustainability, and seamless tech are reshaping traveller dreams.

Wh...

The problem isn’t the tech. It’s the gaps where it doesn’t talk to each other.

In this live episode recorded at the Independent Hotel Show 2025, we dive deep into the critical weak points in hotel technology. Bringing together hospitality leaders Alessandra Leone, Douglas Waddell, and Tanya Stellard we ask what happens when the tech stack doesn’t quite stack up.

From legacy systems and fragile infrastructure to fragmented tools that don’t talk to each other, we unpack the operational realities hotels face today. This isn’t just about tech for tech’s sake - it’s...

Two students, one snowy mountain and a worldwide business.

In this episode of Travel Market Life, Craig Everett, CEO and Co-Founder of HollyBob, joins us to explore the power of innovation, entrepreneurship, and AI in the travel industry.

Craig shares how a simple university ski trip turned into his first business, how HollyBob was born, and why travel experiences are the next frontier for digital transformation. From AI-powered itineraries to under-tourism strategies, this conversation dives into how technology and human connection can work together to shape the future of travel.

What You'll Learn<...

In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions.

We dive into how WhatsApp integrations are transforming hotel operations by driving revenue, enhancing guest engagement, and streamlining processes, all while balancing the needs of leisure and corporate guests with personalized technology.

What You’ll Learn

- Guest Engagement: Discover how WhatsApp enables pre-arrival surveys to tailor guest experiences and unlock upsell opportunities, cr...

What happens when marketing and revenue stop working in silos and start sharing the same language?

In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together industry voices reshaping the commercial engine of hospitality. Teresa Kingston (Luxury Family Hotels), Prem Jethwa-Odedra (Biteluxe) and Inna Nekrassova (Hotel Café Royal) join the discussion on how to align marketing and revenue strategy, build loyalty through meaningful experiences, and harness AI without losing the human touch.

From WhatsApp bots to dog-friendly perks, emotional storytelling to data-driven decisions, this is a practical conversation a...

In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Messeroff, a 30-year industry veteran turned personal freedom coach and founder of Self-Hospitality Collective, and his client Otto Abad.

We explore burnout, work-life balance, and the shift from grinding to thriving.

What You’ll Learn

- Self-Care Strategies: Recognise burnout early and set boundaries to rediscover joy in your role.

- Humanising Work: Prioritise authentic connections over technology to reduce stress.

- Seeking Support: Tap into coaching or collectives for tools to manage pr...

What if rail travel could steal the spotlight from flying for your next adventure?

In this episode of Travel Market Life, we explore the dynamic world of rail travel with Stephen Robey from Eurostar and Anna Davis from Railbookers Group. Joined by our usual expert panellists James Clark, Claire Steiner, and Will Plummer, we dive into global rail trends, from high-speed thrills to leisurely scenic escapes, sharing personal stories and bold visions for the future of rail.

What You’ll Discover

- Global Rail Adventures: Get inspired by seamless, stress-free journeys like the hi...

What if the front of house held the secret to unforgettable guest experiences?

In this episode of our mini-series with The Montague on the Gardens, part of the Red Carnation Hotel Collection, I sit down with James, the hotel's Front of House Manager. We walk through the property, exploring the rooms, suites, and the finer details that make this London hotel stand out.

From elegant interiors and thoughtful renovations, to in-room technologies and concierge services, James shares how his team balances tradition with modern guest expectations. We discuss what it takes to deliver highly personalised...

What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role, Arietta shares her journey from the basics to leadership, highlighting how passion for people drives exceptional guest experiences, from personalised touches to seamless operations.

What You'll Learn

- Personalised Hospitality: Implement TNT (tiny noticeable touches) to make every guest feel unique and v...

Want to make your hotel’s social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel, a gorgeous Cheshire resort with a stunning spa and golf courses. Following up from the National Hotel Marketing Conference 2025, Chloe shares how she turned their socials from bland posts to vibrant, video-heavy content that pulls in bookings. We dive into crafting platform-specific posts for TikTok, Instagram, and YouTube to hook everyone from spa lovers to golfers, using FOMO to drive real engagement.
 
Chloe gets real about handling influencer overload, tracking impact wit...

What if adventure could supercharge your travel business?

In this episode of Travel Market Life, we dive into the growth of adventure travel and touring with Claire Brighton, ATAS Director, and regular panellists James Clark, Claire Steiner, and Will Plummer. We explore evolving trends, sector shifts post-summer, and ways travel businesses can diversify products to attract families, solo travellers, and eco-conscious explorers.

What You'll Learn

- Trend Spotting: Identify rising demands like family adventures and solo trips to tailor offerings effectively.

- Product Diversification: Integrate tech and sustainability to create unique...

What if one event could supercharge your hotel's future? In this episode of Travel Market Life, we gear up for the Independent Hotel Show on 6-7th of October at Olympia London, chatting with Glenn Wallace, the seasoned event manager behind its 13th edition. Glenn shares reflections on last year's success, plans for enhanced networking, and hot topics like AI, sustainability, and tech innovations, plus our live sessions on marketing evolution and tech stacks.

What You’ll Learn

- Networking Boosts: Leverage the new app and extended sessions to connect with peers and suppliers effectively. Duration: 00:12:39

How does a global hotel brand stay true to its heart on social media? In this episode, I sit down with Molly Peel, Red Carnation Hotels’ social media strategist and 2025 UK Hotel Marketing Awards Rising Star, who infuses warmth and authenticity into 18 properties worldwide.

From wildlife adventures at Kedra Safari Lodge to cozy themed high teas, Molly weaves each hotel’s unique story into Instagram and Facebook, boosting engagement by 25%. Using Hootsuite for scheduling and social listening, she shares her secrets to building trust and meaningful engagement with guests via social media.

Travel Market Life is o...

How can a hotel chain embed sustainability globally? I sit down with Dr Renee Nicole Wagner, Corporate Director of ESG and Quality Management at Orascom Hotels Management, to discuss how her passion for ESG is transforming over 30 properties across Switzerland, Montenegro, Oman, and Egypt. From her past as a professional athlete to leading a new ESG role since 2024, Renee shares how she built a unified strategy across diverse cultures, launching an Academy of Change to educate teams.

We explore the challenges of aligning ESG goals across varied regulations and norms, like community-driven initiatives in Egypt and Oman...

What makes a hotel website more than just a digital brochure? In this episode of Travel Market Life, I sit down with Lucy Chase-Gardener from The Grove and David Ohandjanian of Up Hotel Agency. Lucy shares how The Grove’s website revamp blended stunning visuals with smooth user experience to boost direct bookings and reflect their refreshed brand, diving into the process of crafting a clear RFP aligned with business goals.

David explores the fast-changing digital landscape, from AI personalisation to mobile-first design, and why integrating CRM and booking engines is key to engaging travellers. Their project le...

Could a single app transform luxury living into something effortlessly elegant? In this episode of Travel Market Life, recorded at the International Hotel Tech Forum, I sit down with Luisa Aires, Director of Residences at W Algarve—a breathtaking resort where hotel sophistication blends beautifully with private residences along Portugal’s sunny Algarve coast.

From managing 83 exclusive apartments to meeting sky-high expectations in just minutes, Luisa reveals how technology amplifies W’s one-of-a-kind charm. We dive into how the app seamlessly empowers her team to go above and beyond with warmth and precision. Together, we explore the magic...

At this year’s National Hotel Marketing Conference, industry leaders shared bold insights and strategies for 2025. In this episode, we explore how guest personas elevate experiences and integrated booking systems drive revenue. AI transforms personalisation and search, fuelling authentic marketing.

A clear theme from this year’s conference is that hotels can inspire through storytelling and trust.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts...

At this year’s National Hotel Marketing Conference, industry leaders shared bold insights and strategies for 2025. In this episode, we explore how guest personas elevate experiences and integrated booking systems drive revenue. AI transforms personalisation and search, fuelling authentic marketing.

A clear theme from this year’s conference is that hotels can inspire through storytelling and trust.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with André Doria, digital pioneer at PortoBay Hotels & Resorts, a 16-property Madeira treasure known for its soulful guest connections. Hailing from the stunning Madeira Islands, André reveals how his team crafted a custom AI to empower staff—predicting cancellations, streamlining operations—while keeping guest experiences warm and authentic. His passion for merging cutting-edge tech with ironclad security sparks a bold vision for AI in a people-first industry

We dive into PortoBay’s recipe f...

What’s fuelling travel and hospitality in 2025? I’m joined by experts Claire Steiner, Will Plummer, and James Clark to unpack insights from our last six episodes. From Instagram-driven bookings to new Labour laws, tech mergers, financial risks, and smart travel hacks, we’re diving into what’s shaping the industry.

Giants like EasyJet and Jet2 are thriving as smaller operators falter amid mergers. Global tensions, trade tariffs, and shifting budgets are shaking up travel, yet spending is soaring. Is this hiding stagnation, or can niche players like eco-tourism startups shine? We’re also exploring tax hikes, remote wor...

Gregor Ritchie, Director of Optimum Hotel Management and CEO of Luxury Leisure Group, has poured 18 years into keeping country house hotels alive with heart and soul. From his early days as a porter in a grand Stratford hotel, he’s fought to preserve these historic gems in a tough, ever-changing hospitality world, facing challenges like construction disputes for spa projects, pleasing high-net-worth owners, and tackling staff shortages amid rising costs.

Gregor shares his hard-earned wisdom on what keeps these hotels thriving. He swears by a tight-knit management team, weaving tech into the timeless charm of human connection, an...

Hotels are racing into the tech age! AI makes check-ins fast and staff apps shine, while cloud tech is booming. Smart rooms? They’re not quite ready, and guests might not mind. At the International Hotel Technology Forum 2025, I sat down with leading voices sharing bold ways to boost bookings, simplify stays, and unlock data’s magic.

Here’s their take:

Technology is reshaping travel and hospitality in profound ways. In this episode of Travel Market Life, I am joined by with Andrew Metcalf, CTO of Access Hospitality and a small hotel owner, about how AI is streamlining operations, the challenges of outdated systems, and the impact of industry consolidation. James Clarke from TravelZoo shares their switch to cost-effective off-the-shelf tech, while Claire Steiner discusses how technology empowers neurodiverse talent and young innovators. Will Plummer explains AI’s role in preventing fraud.

Our conversation tackles big questions: Can independent hotels stay competitive? How do we preserve hospitality’s huma...

Austin’s Convention Centre is closing for a huge four-year overhaul. I check out how the city’s tackling it—ripping it down and rebuilding right on the spot, no temporary setup, a move no other U.S. city has tried. In this episode, I’m joined by Steve Genovesi from Visit Austin, keeping tourism steady, and Josh Delgado from the AT&T Hotel and Conference Centre, stepping up his venue as a go-to event space. We dive into how Austin’s hotels are teaming up to keep conventions rolling in the absence of a convention centre.

Austin’s n...

This episode of Travel Market Life is recorded live at the International Hotel Technology Forum in Vila Mora, Portugal. While the weather might be rather grey, I’m joined by some of hospitality’s sharpest minds—Diogo Vaz Ferreira from Clink Hostels, Tiago Alves from Belmond, Rohit Mishra from Park Plaza, and Luis Martins from SHR. Together, we’re diving into how technology is shaking up the industry.

We’re talking about the big stuff: how automation saves time without ruining the guest vibe, the struggle of getting used to new tools, and keeping things personal in a world ov...

Are you ready for the major shake-up in employment law?

In this episode of Travel Market Life, we explore what these changes mean for travel and hospitality with expert Ami Naru, a 25-year veteran in travel employment law. We unpack the Employment Rights Bill, new flexible working rules, and a duty to tackle sexual harassment—with a 25% penalty hike if you don’t.

From practical tips to real-world challenges, this episode cuts through the noise to help you turn compliance into opportunity, no matter your business size.

Travel Market Life is produced by Urba...

Have you ever wondered what it takes to turn a secondary city into a hospitality goldmine? I’m diving deep with Neetu Mistry, Chief Commercial Officer at Cycas Hospitality, who’s cracked the code on making hotels hum in places others might overlook.

Neetu’s a powerhouse—think commercial strategies for giants like Marriott, Hilton, and IHG under her belt—and she’s steering Cycas’ sprawling portfolio across the UK and Europe. In this episode we’re unpacking how to spark demand where it’s not obvious, like in Slough, where her team turned a pandemic-era launch into a community-d...

Ready to unlock the secrets of affordable travel and get the most out of your next trip? In this episode, we’re sharing the ultimate travel hacks and strategies that’ll save you both money and headaches. Host Ryan Haynes is joined by regulars James Clark, Claire Steiner, and Will Plummer, along with expert Katie McClure from Jack’s Flight Club. Together, they’ll reveal how to snag unbeatable deals, make the most of loyalty points, and uncover hidden gems that’ll transform the way you travel.

Whether you’re planning a business trip, a dream vacation, or just want...

In this episode of Travel Market Life, we’re previewing the 22nd International Hotel Technology Forum, landing in Algarve, Portugal, March 18th-20th, 2025. It’s your taster of what’s ahead—hotel pros and tech pioneers exploring digital tools to shake up operations and guest experiences. I’ll be hosting Stream B, from that first click to slick in-room tech.

We’ve got Tiago Alves from Belmond teasing their PMS and POS digital revamp, and Magdalena Osmola from Villamora World blending neuroscience, AI, and a virtual marina concept. It’s a sneak peek at how tech and human connecti...

How is technology shaping the future of hospitality, and what does it mean for hotel businesses in a rapidly evolving digital world? In this Hoteliers’ Voice episode, Alessandra Leoni, an industry expert with over 25 years of experience, shares insights on how hotels are adopting new technologies and staying competitive.

Alessandra discusses her career journey from reception manager to leading commercial and IT departments in hotels, including Resident Hotels. She shares how technology has become essential to both guest experience and hotel operations, and how the workforce has adapted to digital changes. We also explore emerging tech like AI, mobile...

In this episode, we discuss how travel businesses can tackle financial challenges from new regulations, rising costs, and global economic shifts. I’m joined by experts Martin Alcock, Claire Steiner, James Clark, and Will Plummer to explore key issues shaping the future of the travel industry, including changes to national insurance and the upcoming budget.

We cover pressures on business owners, such as higher costs for national insurance, business rates, and wages, while managing recruitment and employee needs. We also discus cash flow management in uncertain times and how businesses can stay adaptable. Martin shares his insights on u...

How can AI transform the way short-term rental businesses manage operations and engage with guests? In this episode, we explore how artificial intelligence is revolutionising the short-term rental industry with insights from Vered Raviv-Schwarz, President and COO at Gesty, and Ben Duncan, Commercial Director at Host & Stay.

We dive into how AI-powered tools are making a huge impact on guest communications, pricing strategies, and operations. From dynamic pricing to automating responses to guest queries, AI is streamlining processes, improving efficiency, and helping businesses optimise revenue. Ben shares his experience with AI in managing over 1,300 properties, explaining how AI...

How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality industry with Michiel de Vor, co-founder of Runnr.ai, and Maurits Bots, IT manager at WestCord Hotels.

We discuss how AI-powered tools are improving guest interactions, reducing staff workload, and enhancing guest satisfaction. From engaging with guests on WhatsApp to offering multilingual support, AI helps hotels respond more quickly and efficiently, while also boosting upsell opportunities and operational effectiveness.

Michiel and Maurits share their experiences of using AI in hotels, highlighting key benefits such as increa...

How is the hospitality industry adapting to the changing world of social media and digital marketing?

Andy Whiteside, Director of Digital Communications at 80 Days, shares insights on TikTok’s growing influence among luxury hotels and the importance of YouTube Shorts. TikTok is no longer just for younger audiences - it’s now a key search engine for travellers looking for specific hotel experiences.

Andy offers practical advice for managing social media in-house and investing in training to help your team build a strong online presence. Whether you’re a small hotel or a luxury brand, this e...

How is the hospitality industry evolving with new technologies and shifting consumer expectations? In this episode, we’re at HOSPACE 2024, where industry leaders gather to discuss the latest trends in hospitality, technology, and sustainability. I’m joined by key figures like Jane Pendlebury, CEO of HOSPA, and other industry professionals including Alessandra Leoni from Resident Hotels, Robert Alley from BWH Hotels and Gemma Elizabeth Conway from Cotswolds Cottages and Gems who share their insights and experiences

We dive into how AI is transforming hotel operations and the growing need for electric vehicle (EV) infrastructure in hotels. We discuss the challen...

In this episode, we explore about how social media trends are changing the game for the travel and hospitality industry, and how businesses can keep up. With our regular review panel James Clark, Claire Steiner, and Will Plummer in this episode we are joined by social media expert Anneka Roberts from Finn Partners.

We dive into the role platforms like TikTok, LinkedIn, and Instagram play in shaping business strategies, customer engagement, commercial success and recruitment. We explore community building on Facebook, the challenges of B2B marketing, and how WhatsApp is becoming a go-to for high-engagement communication.

Plus, we d...

How can hotels stay ahead in a rapidly evolving marketplace and effectively navigate the complexities of modern marketing? In this episode of Travel Market Life, we explore the key trends and challenges currently shaping the hospitality industry, with insights from experts at the Independent Hotel Show 2024.

We discuss the vital role of data, personalisation, and branding in hotel marketing, with:

As we explore the regulatory shifts impacting digital marketing and third-party co...

We look back on our crystal ball gazing from January and reflect on how the year has evolved for our predictions before then look at the trends that will shape 2025. With Ryan Haynes, James Clarke, Claire Steiner and Will Plummer.

We explore AI’s lasting impact on staffing, pricing, and hospitality management, plus shifting consumer behaviours particularly a look at Will’s prediction on the rise of staycations. James reveals why he’s betting on multi-gen travel as a key trend for 2025, while Claire discusses the booming demand for wellness experiences.

With economic uncertainty and new Labour...

In this episode of Travel Market Life, I bring together top hospitality experts to explore the crucial role of technology in modern hotel operations.

We explore how guest expectations are shifting, with 40% of travellers now expecting seamless, contactless experiences. Yet, as a recent ResDiary report reveals, many hospitality venues are still behind the curve. Nick Pilbeam shares how Queensway Hotels navigates the crowded tech landscape with a strategic approach, balancing guest experience and brand needs.

Niels Mekenkamp dives into the power of data, showing how centralised systems can transform guest information into personalised services that...

Is the focus on average daily rate (ADR) helping or hurting hotel profitability? In this episode of Travel Market Life, we unpack the financial realities of today’s hotel industry, recorded live at the Independent Hotel Show 2024.

How much financial leakage are hotels experiencing? Is a focus on ADR detrimental to overall profitability? 

In this episode of Travel Market Life, we unpack the financial realities of today’s hotel industry, look at financial performance throughout the business and how to improve revenue opportunities – including making growth in F&B and ancillaries

Recorded live at the I...

In this episode, we explore the upcoming HOSPACE 2024, HOSPA’s flagship conference, happening on 14th November at the Royal Lancaster, London. This annual event promises to be a powerhouse of insights, networking, and cutting-edge discussions, bringing together leaders and experts to tackle the industry’s biggest challenges.

Expect fascinating panels and workshops covering hospitality trends and challenges, including:

In the words of Mustafa Gokcen from Cheval Collection “tech is not a cost saving exercise, tech is a tool that allows us to focus on other priorities.” As software and systems drive automation for greater operational and commercial efficiency, where do you draw the line at being effective? 

Maggie Bazemore provides insight into the relationship between an OTA and technology companies and the challenges involved with developing and maintaining integrations and how hoteliers seek product recommendations. We also look at the trends that are shaping hotel technology.  

Mustafa shares his thoughts and perspectives on integra...

With so many changes in digital marketing, but the importance of a direct booking strategy - hotels are having to develop a marketing programme that constitutes multiple guest touch points working with an increasing number of third parties.

David Ohanjanian details the changes on Google and the impact this is having on marketing spend and activity with the development of Performance Max and EU regulation updates with the Digital Marketing Act that affects the visibility of hotels while making big brands like Booking.com gatekeepers.

Nick Hurley provides booking trends from Travelzoo as leisure travellers...

In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospitality Action, and Esmat Faiz, Associate Solicitor at Irwin Mitchell.

We look at the impending changes in employment regulation that will impact the hospitality industry and the policies that matter for recruitment and retention. Esmat covers the six key pieces of legislature due to come in place under the new Government including Splitting Tips with staff, National Living Wage for 18-year-olds, Day one right to Unfair Dismissal, Change to Zero Hour contracts, right to reque...

In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised, other than occupancy - how can hotels increase spend per guest? Speaking to Scot Turner, Director at Auden Hospitality,we look at F&B, exploring where profit margins have seeped to an all-time low - and how businesses can improve opportunities. Scott explains the importance of looking at authenticity and sustainability, the role of technology and the evolving demand for healthy eating. 

Hotelier key considerations included:

What's really in store for the hospitality sector in 2025?

In this live episode of Travel Market Life, recorded at the Rembrandt Hotel, we tackle the industry's biggest challenges and forecast what's next. Joined by industry experts Jane Pendlebury from HOSPA, Catt McLeod from the Elegant Hotel Collection, and JonnySiberry from Sarova Hotels, we dig into the forces shaping hotel performance right now.

From the impact of weather patterns to the power of data-driven decisions, we explore how the industry is adapting to an ever-evolving landscape.

Travel Market Life is produced and managed by Urban...

What’s driving the surge in luxury travel post-pandemic?

In this episode of Travel Market Life, we sit down with Robin Lawther, Vice President of Expedia TAAP, to uncover the fascinating shifts shaping the future of luxury travel. With nearly 2,900 high-end agencies under his belt, Robin gives us an insider’s perspective on how affluent travellers are redefining luxury in a post-COVID world.

From the rise of "revenge travel" to the growing desire for personalised, once-in-a-lifetime experiences, we explore why high-net-worth individuals are more eager than ever to invest in extraordinary journeys. Robin explains how luxury t...

What makes the Independent Hotel Show 2024 a must-attend event for hoteliers and industry leaders? In this special episode, I dive into the key themes, trends, and sessions set to shape this year’s show, happening on October 15th and 16th at the Olympia in London.

I’m joined by industry leaders Jane Pendlebury, CEO of HOSPA; James Clarke, the newly appointed Chairman of MasterInn Holders; and Glenn Wallace, Event Manager at Montgomery Group for HIS. Together, we explore the show’s central theme, "Beyond the Hustle and Bustle," which emphasises not just guest experience but also the well-being of ho...

I sit down with Ivana Tagliamonte, the visionary owner of the enchanting Bellport Inn, as we explore how Ivana transformed this historic Long Island property into a modern, tech-savvy retreat that seamlessly combines old-world charm with cutting-edge guest experience technology. 

Ivana, driven by a passion for hospitality, shares how, together with her husband, she designed an exceptional guest experience without traditional training. Ivana tells me how the strategic use of technology allows them to manage the inn remotely, ensuring every guest enjoys a seamless stay—from smartphone self-check-ins to a digital guest book complete with local recommendations. 

T...

Can affiliate marketing revolutionise your business strategy?

Patrick Redder, Senior Key Account Partnership Manager at Awin, joins me in exploring affiliate marketing and its remarkable impact on cost reduction and bookings for H-Hotels. Patrick provides an in-depth look at how businesses can partner with various publishers to effectively promote their services, especially within the travel and hospitality sector. He underscores the critical role of selecting the right partners to reach specific audiences, transforming traditional marketing approaches.

Christoph Peppers, Director of E-Commerce at H-Hotels, complements Patrick’s insights by sharing how affiliate marketing has become a cornerst...

How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world?

Sean Wheeler, People and Culture Consultant at Sean Wheeler Consulting Limited believes a holistic approach, flexible working patterns, and the importance of understanding employees' personal lives all create a more enjoyable workplace. He stresses the critical role of internal and external support systems in maintaining mental health and overall well-being.

Jeremy Gibson, Marketing Director at Hospitality Action, shares the specific mental health challenges hospitality workers face today and the vital role of their Employee Assistance Programme. 

Craig Prent...

As group travel evolves and solo female travel surges, Judikaela Auffredou, VP of strategy at Cossette, and I explore some of the latest research that reveals how consumer attitudes, preferences, and behaviours regarding travel and tourism are changing and what this means to the industry.

We explore the empowerment and self-discovery driving solo female travellers and examine the rise of slow travel, characterised by longer stays and deeper immersion as an antidote to rushed checklist-style tourism.

For the full research from Cosette on Travel’s Great Divide – download now.

Travel Market Life is produced and managed...

Mary Sue helped pioneer Santa Monica's local and sustainable food scene, popularising the city's farmer's markets. Starting her career peeling garlic and winning a James Beard and Julia Child award, Mary Sue is widely celebrated for her achievements in California and beyond. 

Mary Sue created The Women Chefs & Restaurateurs in 1993, a resource for female food professionals that offers scholarships, mentoring and networking opportunities. She also co-founded Regarding Her, a non-profit organisation devoted to the advancement of female food and beverage entrepreneurs in Los Angeles and beyond. 

In this episode, we will learn more about her perspective t...

Speaking with Sam Weston, Marketing Director – 80 Days – full service creative and digital marketing agency for hotels and travel, we look into how hotels and travel can tap into the latest consumer trends driving creative marketing.

We explore: 

1.    Consumer behaviour informing marketing and creative strategies 

2.    Three trends influencing travel and hospitality marketing: Authenticity, Vibing and F&B

3.    How to resonate with guests

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

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In this episode, we speak with  Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at;

 Connect with Pelumi

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In this episode of Hoteliers’ Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cascais/Lisbon about the importance of cultural awareness as a hospitality professional, and developing leadership skills in the industry 

Following his presentation at IHTF 2024, we discuss 

1.    Why it's important to understand cultural settings

2.    Being a professional in hospitality 

3.    Growing and developing hospitality careers

4.    Making hospitality more appealing

5.    The difference in lifestyle hotels

At IHTF 2024, Henrique spoke on Localisation vs globalisation: Blending global...