AI at Work

What happens when eighty percent of the global workforce receives less than one percent of technology investment, and why has this imbalance gone largely unchallenged for so long?

In this episode, I sat down with Emma Seymour, Chief Financial Officer of Deputy, to unpack the realities facing the world’s so-called invisible workforce. Deskless workers power healthcare, retail, hospitality, and frontline services, yet the tools built to support them have historically lagged far behind those designed for office-based teams. Emma brings a grounded, finance-led perspective on why this gap exists and why it is finally starting to cl...

Are today’s AI tools actually doing the work, or are they still sitting on the sidelines offering advice that humans have to act on?

In this episode of the AI at Work podcast, I sat down with Oren Michels, Founder and CEO of Barndoor AI, to explore why so much enterprise AI still feels stuck in what he calls “advisor mode.” We talked about the gap between AI that summarizes and AI that acts, and why that distinction matters far more to knowledge workers than most leaders realize. Oren drew on his experience building Mashery during the ea...

What does AI at work really look like once the conference buzz fades and teams have to turn ambition into execution?

In this episode of the AI at Work Podcast, I sit down with Diego Lomanto, Chief Marketing Officer at Writer, to unpack how marketing teams are actually using AI and agents inside real enterprise workflows. Diego brings a grounded perspective shaped by more than two decades in enterprise software, spanning analytics, automation, and now AI, including his time leading product marketing at UiPath during its rapid growth years.

We talk candidly about why AI...

As AI moves beyond hype and into everyday operations, many organizations are asking harder questions about impact, trust, and return on investment. Three years on from ChatGPT’s breakout moment, leaders are no longer experimenting for novelty’s sake. They want to know where AI genuinely improves outcomes for employees and customers, and where it risks getting in the way.

In this episode of the AI at Work Podcast, I sit down with John Finch, Head of Product Marketing at RingCentral, to unpack how AI is changing customer interactions before, during, and after the call. We explore how...

What happens when holiday shopping habits shift faster than most small businesses can keep up, and AI becomes the first stop for gift ideas, local searches, and product discovery? In my conversation with Alicia Pringle, Senior Director of Online Marketing at Network Solutions, we look at how the rise of AI-assisted search is changing the game for small business visibility during the busiest season of the year. Alicia brings two decades of marketing experience and a front row seat to the rapid evolution of search, and she breaks down what is really happening behind the scenes as shoppers move...

What happens when a field races forward faster than society can understand it, let alone shape it? And how do we balance the promise of superintelligence with the responsibility to ensure it reflects the values of the people it will eventually serve? In this episode of AI at Work, I sit down with Dr Craig Kaplan, founder and CEO of iQ Company and SuperIntelligence. He's also a pioneer who has been building intelligent systems since the 1980s, and one of the few voices urging a deliberate, safer path toward AGI.

Craig brings decades of perspective to a...

I sit down with Toby Hough, Vice President of People and Culture at HiBob, for a grounded and human conversation about how AI is reshaping the world of work, not by replacing people but by amplifying them. As an HR leader inside a company that builds HR technology, Toby brings a rare perspective on what it really means to balance efficiency with empathy in an AI-driven workplace.

We talk about the fear that still surrounds AI in many organisations and how leaders can help shift that mindset from anxiety to opportunity. Toby explains why HiBob is taking...

The arrival of generative AI has sparked an uncomfortable question for many young professionals: What happens to entry-level jobs when machines can now write, analyze, and even converse as well as humans? In this episode of the AI at Work Podcast, I reconnect with Anshuman Singh, CEO of HGS UK, to discuss how automation and artificial intelligence are reshaping the early stages of a career, and what skills will define employability in the years ahead.

Anshuman brings a rare blend of optimism and realism to the debate. He traces how AI’s evolution from statistical tools to ge...

In this episode of AI at Work, I sit down with Tom Totenberg, Head of Release Automation and Observability at LaunchDarkly, to explore what happens when artificial intelligence starts writing and shipping our software faster than humans can think. Tom brings a rare blend of technical insight and grounded realism to one of the most important conversations in modern software development: how to balance speed, safety, and responsibility in an AI-driven world.

We discuss the hidden risks of AI-fuelled shortcuts in software delivery and why over-reliance on AI-generated code can create dangerous blind spots. Tom explains how...

I invited Kyle Hauptfleisch, Chief Growth Officer at Daemon, to strip the buzzwords out of AI and talk plainly about what moves the needle at work. The conversation began with an honest look at why so many pilots stall. It ended with a calm, workable path for leaders who want results they can measure rather than demos that gather dust. Along the way we compared two very different mindsets for adoption, AI added and AI first, and what that means for teams, accountability, and the way work actually gets done.

Here’s the thing. Plenty of organisations ra...

In this episode I sit down with Mo Cherif, Vice President of AI Innovation at Sitecore, to explore one of the biggest shifts in business today: the rise of agentic AI. Unlike traditional AI models that focus on narrow tasks, agentic AI brings autonomy, reasoning, and collaboration between specialized agents. It is changing the conversation from automation to transformation.

Mo explains how agentic AI is reshaping marketing, customer engagement, and creativity. From hyper-personalized chat-driven discovery to removing repetitive project management tasks, we look at how AI can free marketers to focus on strategy, storytelling, and innovation. He...

When access to advanced AI models is no longer the big differentiator, the real advantage comes from how effectively a business can connect those models to its own unique data. That was the central theme of my conversation with Rahul Pathak, Vice President of Data and AI Go-to-Market at AWS, recorded live at the AWS Summit in London.

In a bustling booth on the show floor, Rahul explained how AWS is helping organisations move from AI pilots to production at scale. We discussed the layers of infrastructure AWS provides, from custom silicon like Trainium and Inferentia to...

What if the food we eat every day is silently undermining our health, and AI holds the key to reversing it?

In this episode of AI at Work, I sit down with Jonathan Wolf, co-founder and CEO of Zoe, to explore the intersection of AI, microbiome science, and the future of personalized nutrition. If Zoe sounds familiar, it’s likely because of their groundbreaking COVID study app or their clinical trial published in Nature Medicine proving Zoe’s approach is more effective than standard dietary advice. But this isn’t just about test kits or health trends.

J...

What if your tools could finally talk to each other and reduce meetings, manual tasks, and copy-paste chaos in the process?

In this episode of AI at Work, I sit down with Sanchan Saxena, Head of Product for Work Management at Atlassian, to unpack the thinking behind their new Teamwork Collection. Recorded live at Team 25 in Anaheim, this conversation explores how Atlassian is bringing together Jira, Confluence, Loom, and AI-powered agents into a single, streamlined experience.

Sanchan shares how his team is designing tools that not only integrate more deeply but also help companies work...

In this episode of AI at Work, I sit down with Mike Mason, Chief AI Officer at Thoughtworks, to explore what happens when the generative AI hype starts to settle and businesses begin asking the real questions. What’s working, what’s not, and what does mature adoption actually look like in 2025?

Mike brings a practical, deeply informed view of the AI landscape. We talk about how intelligent agents are evolving well beyond basic chatbots and starting to act as collaborative teammates inside real workflows. From customer support to software development, these agents are now reasoning, adapting, and...

In this episode of AI at Work, I’m joined by Simon Ranyard, Managing Director for Northwest Europe at Orange Business, to challenge old assumptions about manufacturing and reveal how technology is rewriting the rules.

We discuss how AI, automation, augmented reality and 5G are giving manufacturers the tools to boost productivity, reduce downtime and create high-value careers instead of cutting jobs. Simon shares practical insights on where the UK stands, how to close the skills gap, and why apprenticeships and reskilling are more important than ever.

If you think factories are all grease and ge...

In this episode of AI at Work, I sit down with Dennis Woodside, CEO of Freshworks, to uncover how real companies are getting true value from AI.

Dennis shares how Freshworks has built AI tools that help businesses resolve routine questions automatically, boost agent productivity, and give managers clear performance insights without needing complex dashboards. He explains the company’s focus on making AI quick to deploy and simple to buy, so mid-sized companies can see immediate returns without endless consulting bills.

We explore customer stories like Total Expert, which saved thousands of agent hours an...

In this episode of AI at Work, I catch up with Amanda Brock, CEO of OpenUK, for a wide-ranging conversation on the changing landscape of open technology, AI transparency, and international collaboration.

We explore how OpenUK is working ahead of the market, helping shape policies and support for open source projects while responding to rising geopolitical tensions and funding pressures. Amanda explains how the UK occupies a unique position between the EU and the US and what that means for future AI standards and regulatory frameworks.

We also discuss:

In this episode of AI at Work, I sit down with Juan Orlandini, CTO North America at Insight, to unpack the often-overlooked side of AI adoption: regulation, data strategy, and governance. While much of the recent conversation around AI has focused on speed, productivity, and experimentation, Juan brings the discussion back to fundamentals. Before you scale that shiny new AI tool across your business, have you classified your data? Have you considered your compliance obligations? And do you understand the different responsibilities that come with being an AI creator, adapter, or consumer?

Juan walks us through Insight’s...

What if AI could help us discover new medicines faster, more accurately, and with greater impact for patients?

In this episode of AI at Work, I speak with Dr. Chris Austin, Head of Research Technologies at GSK, to explore how artificial intelligence is changing the way new treatments are developed. Chris brings a unique perspective shaped by decades of experience across academia, biotech, government, and now big pharma. His mission at GSK is clear: to bring science, technology, and talent together to radically improve human health.

We unpack how AI, combined with massive clinical and...

How do you transform a century-old creative institution into a future-ready force without losing sight of its roots?

In this episode of AI at Work, we spotlight Dr. Joyce Brown, President of the Fashion Institute of Technology (FIT), who has spent 26 years leading a quiet revolution in fashion education. As the first woman and first African American to hold the role, Dr. Brown has reimagined what it means to prepare students for creative careers in a digital world.

She shares how, when she took the helm in 1998, FIT was operating with outdated systems and a...

What if the limitations of search engines and conventional AI tools are holding back your ability to truly understand the world? In this episode of AI at Work, we welcome Mel Morris, founder and CEO of Corpora.AI, to explore how artificial intelligence is reshaping the way we research and consume information across industries and professions.

Mel, known for his pivotal role in the early success of Candy Crush creator King, has now set his sights on transforming how individuals, businesses, and institutions discover knowledge. With Corpora.AI, he has created a powerful research engine that processes...

Artificial intelligence is no longer a distant ambition, it is actively reshaping how businesses operate, innovate, and compete. But what does AI truly mean for the workplace of today and tomorrow? And as the pace of advancement accelerates, are organizations truly ready for what comes next?

In this episode of AI at Work, we explore these questions with Louis Landry, newly appointed CTO of Teradata. With over two decades of experience in software architecture, engineering leadership, and technology innovation, Louis brings a grounded and insightful perspective on how businesses can harness AI responsibly and effectively.

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What happens when artificial intelligence moves beyond assisting individual developers and solves problems across thousands of codebases simultaneously?

In this episode of AI at Work, we explore how AI is being used to tackle one of the most complex challenges in modern software development: large-scale code migrations. Justine Gehring, AI research engineer at Moderne and author of AI for Mass-Scale Code Refactoring and Analysis, joins the show to explain how she and her team are helping enterprises rethink how they approach code changes across massive environments.

While many are familiar with tools like GitHub Copilot...

In this debut episode of AI at Work, part of the Tech Talks Network, we sit down with Gautam Singh, Head of the Business Unit at WNS Analytics and co-founder of The Smart Cube, to uncover how analytics and AI are helping organisations navigate a rapidly evolving digital-first business world. With decades of experience in data strategy and management consulting, Gautam brings a grounded yet forward-looking view on integrating intelligence into the enterprise.

We explore how WNS helps clients cut through the noise of AI hype by anchoring innovation in practical use cases and structured strategy. Gautam...