Omni Talk Retail

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, features Chris and Anne closing out the show with rapid-fire takes on the lighter (and weirder) side of retail and culture.

The conversation jumps from LEGO’s smart brick ambitions to the rise of toxic mom groups online, plus the internet’s obsession with five-gallon popcorn buckets.

Chris and Anne also weigh in on whether the Stranger Things finale deserves a do-over because no Lightning Round is complete without a stro...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, dives into Schnucks’ reported 100% success rate stopping gift card fraud using Digimarc technology.

Chris and Anne explain why gift card fraud is exploding, why this solution actually works, and what other retailers can learn from Schnucks’ approach.

⏩ Watch the full episode here.

#GiftCardFraud #RetailSecurity #Digimarc #Schnucks #RetailTech #FraudPrevention #OmniTalk

This Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, looks at Save Mart’s rollout of Amazon Returns kiosks across more than 140 stores.

Chris and Anne discuss what returns-as-traffic really means for grocers, whether this partnership helps or hurts store economics, and how physical retail keeps getting pulled deeper into Amazon’s ecosystem.

⏩ Watch the full episode here.

#SaveMart #AmazonReturns #RetailPartnerships #BrickAndMortar #RetailStrategy #OmniTalk

In this segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, the team unpacks Amazon’s integration of instant meal shopping into browser-based Alexa+.

Chris and Anne debate whether this is true convenience or just more friction hiding behind AI, and what it signals about Amazon’s long-term grocery and agentic commerce ambitions.

⏩ Watch the full episode here.

#Amazon #AlexaPlus #AIShopping #MealPlanning #GroceryTech #AgenticCommerce #OmniTalk

This clip from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, explores Kroger’s new discount initiative for SNAP recipients.

Chris and Anne discuss why affordability strategies matter more than ever, how grocers are approaching value differently, and whether programs like this can drive both loyalty and impact at scale.

⏩ Watch the full episode here.

#Kroger #SNAP #GroceryRetail #RetailStrategy #FoodAccess #RetailNews #OmniTalk

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, breaks down Instacart’s decision to shut down its AI-driven pricing tests after consumer backlash.

Chris and Anne dig into why pricing transparency still matters, how quickly trust can erode, and what this means for AI-powered pricing across grocery and retail. A sharp conversation on where experimentation crosses the line.

⏩ Watch the full episode here.

#Instacart #AIPricing #RetailAI #GroceryDelivery #PricingTransparency #RetailTech #OmniTalk

In this 5 Insightful Minutes episode, Richard McKenzie, Chief Executive Officer at Veloq (a division of the Rohlik Group), joins Omni Talk to reveal how they've cracked the code on profitable online grocery delivery. From achieving 30% annual growth to maintaining an 88 NPS score, Richard breaks down how Rohlik delivers full-basket grocery in 3 hours profitably, why their automation approach succeeds where others have failed, and how building technology "customer backwards" creates operational excellence.

If you've ever wondered what actually makes online grocery work financially, this episode is for you.

🔑 Topics covered:

✅ How to achieve profitability in on...

Join Chris Walton and Anne Mezzenga for their second annual NRF must-see tech preview, showcasing five breakthrough retail technologies solving critical operational challenges. From AI employees autonomously negotiating supplier contracts to overhead RFID achieving 99% inventory accuracy, discover the solutions delivering measurable ROI and transforming how retailers operate in 2026.

Featured companies and innovations:

Gain - AI employees Natalie and Bob executing end-to-end supplier negotiations and replenishment, closing deals from repair parts to $2-3M agreements

ESW - Cross-border commerce platform reducing international duties by 60% and enabling launches across 200+ countries without the $2.5-4.5M per-country...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, Chris and Anne discussed:

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, features Chris and Anne tackle the fun side of retail as we head into NRF 2026.

Ryan Reynolds keynotes NRF this January... Chris shares the one question he'd ask about Blake Lively's best film role. Anne reveals her son's elaborate Google Slides pitch for an F1B goldendoodle and her puppy yoga compromise. The hosts preview Calvin Klein's new SoHo flagship as a must-see NRF store tour stop, and pay tribute to the late...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Ashley Furniture's groundbreaking partnership with Perplexity that enables complete transactions—from product recommendations to payment—in one conversation.

Chris loves this move, calling it brilliant because Ashley can bypass marketplaces and leverage its brand recognition directly in AI search. Anne agrees but criticizes retailers for announcing features that don't work yet, sharing her frustration trying to actually use the Ashley-Perplexity integration. A must-watch for understanding agentic commerce strategy!

⏩ Tune in for th...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes Target's new permanent Soho store featuring "The Drop" rotating seasonal styles, a Broadway Beauty Bar, and influencer-curated selections.

Anne sees potential if Target can solve the technology and operational challenges needed to scale this concept, especially as Ulta departs Target stores. Chris pushes back hard, calling it "pure PR sizzle" that's designed for Instagram photos rather than operational scalability. The debate gets heated as they discuss whether New York City is the...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, unpacks November's stunning $12.3 billion in online grocery sales—the second time monthly sales topped $12 billion.

Chris is gobsmacked by consumers choosing the more expensive delivery option despite budget constraints, while Anne attributes growth to improved curbside pickup experiences and loyalty incentives. Both hosts agree this signals that agentic AI will explode in grocery first, as UBS predicts, given consumers' growing comfort with repeat ordering and price transparency.

⏩ Tune in for the full...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Consumer Reports' investigation revealing Instacart's AI-powered pricing experiments that resulted in price variations up to 23% between customers.

Chris and Anne debate whether algorithmic pricing is acceptable for essential categories like grocery, especially as consumers gain access to AI tools that can instantly compare prices across platforms. Anne sees the business case for convenience-based pricing, while Chris questions the ethics of dynamic pricing on necessities. Plus, the A&M Put You on the...

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores Amazon's reported plans to launch a Rush pickup service enabling one-hour order collection at Amazon-owned stores.

According to Business Insider, the service would let shoppers place unified orders from Amazon's marketplace and physical store inventory. Chris argues this is a road to nowhere given Whole Foods' operational constraints and Walmart's superior store network, while Anne sees potential if Amazon can solve the logistics puzzle. Is this Amazon's answer to Walmart's pickup dominance...

In this 5 Insightful Minutes episode, David Dorf, Head of Retail Industry Solutions at AWS, joins Omni Talk to cut through the AI hype and reveal what's actually coming for retail in 2026.

From LLM limitations to agentic commerce reality checks, David breaks down why domain-specific models are replacing frontier model fantasies, how answer engines will reshape search, and why shopping agents will start with your grocery delivery. If you've ever wondered what AI predictions are worth believing, this episode delivers the clarity you need.

🔑 Topics covered:

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:

And special guest David Dorf of AWS, one of our favorite recurring guests, dropped by to share h...

Specialty retailers keep asking us: handheld scanners or overhead readers? So we settled it the only way we know how: with a knockdown, dragout debate between two RFID experts.

In this Retail Technology Spotlight, Anne Mezzenga moderates as Madalynn Lauria (Team Handheld) and Pareiya Gupta (Team Overhead) from GreyOrange make their cases for the best RFID solution. From proving ROI on a tight budget to cutting inventory counts from hours to minutes, this conversation tackles the real questions retailers are wrestling with as they decide how to track inventory in 2026.

The verdict? It's not as...

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group close with bold 2026 predictions sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chad predicts OpenAI will launch its own payment platform for agent commerce, Chris forecasts Starbucks will abandon seating for mobile-focused ghost cafes, while Anne expects agent-influenced shopping to triple during 2026 holiday season. Which prediction will prove most accurate?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#retail2026 #retailpredictions #openai #agentcommerce #starbucksstrategy #retailfuture #AIshopping

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group call out 2025's most ridiculous retail headlines in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Anne demolishes Starbucks' claim that mobile pickup stores lack "warmth and connection," Chad laughs at Liquid Death's viral pit diaper incident, while Chris questions Target's small town expansion as desperate PR. Which headline showed the worst strategic thinking?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#starbucksfails #liquiddeath #targetstrategy #laughableheadlines #retailfails #retailstrategy #mobilepickup

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group debate 2025's smartest retail partnerships in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chad highlights Walmart's Rebag luxury resale partnership as perfectly timed for cross-income shopping trends, Chris praises Walmart and Avery Dennison's perishables tracking as the "holy grail" for grocery margins, while Anne champions IKEA's Best Buy kitchen installations as brilliant real estate utilization. Which partnership model works best for expansion?

For the full episode head here: https://youtu.be/ApiGWRByxIY

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group recognize 2025's best retail turnarounds in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Both Anne and Chris praise Macy's focus on core stores, private brand investment, and Tony Spring's shoe department service improvements, while Chad celebrates Gap's viral marketing comeback with KATSEYE bringing cultural relevance. Can advertising alone save a struggling brand, or does execution matter more?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#macysturnaround #gapmarketing #tonyspring #strugglingretailers...

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group pitch their retail movie ideas in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chris envisions "Shein: Sac le blue!!!" featuring Paris protests, Chad creates a Black Mirror-style thriller about Neo's terrifying robot servant with human controllers, while Anne wants true crime investigations of mysterious CEO departures at Kohl's and Kroger. Which retail headline belongs on the big screen?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#retailmovie #shein #neorobot...

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group call out 2025's most overhyped retail technologies in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Anne criticizes smart carts' misleading deployment numbers and questionable ROI, while both Chad and Chris agree agentic AI commerce is overhyped despite being transformative… pointing to Target's rushed ChatGPT integration as proof retailers are moving too fast without strategy. Can technology be both the future and overhyped simultaneously?

For the full episode head here: https://youtu.be/ApiGWRByxIY

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group crown their CEO of the Year in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chad surprises with Fidji Simo's bold move from Instacart to OpenAI Applications as a signal of commerce's future direction, while both Chris and Anne recognize Doug McMillon's decade-long transformation of Walmart from legacy retailer to omnichannel powerhouse. Was 2025 about execution or strategic positioning?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#retailCEO #dougmcmillan #fidjisimo #openai...

Chris, Anne, and Chad reveal their Technology of the Year picks in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chad champions pricing transparency tools like Grocery Dealz that could disrupt grocery economics, Anne argues electronic shelf labels finally reached mainstream adoption after Walmart's chain-wide rollout, while Chris focuses on operational agentic AI transforming warehouses and inventory management. Which technology truly moved the needle?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#retailtech #electronicshelflabels #agenticai #pricingtransparency #grocerytech #warehouseautomation #retailinnovation

Chad Lusk from A&M Consumer and Retail Group, Chris, and Anne debate 2025's most significant retail headline sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chris picks Walmart's ChatGPT integration as a potential Amazon disruptor, Anne highlights Etsy and OpenAI's transactional partnership as commerce's pivotal moment, while Chad argues Doug McMillon's retirement marks the end of retail's post-Amazon era. Which headline will define retail's next decade?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#headlineoftheyear #dougmcmillan #walmartchatgpt #etsyopenai #retailleadership #agenticcommerce #johnfurner

Chad Lusk from A&M Consumer and Retail Group, Chris, and Anne debate Retailer of the Year in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chad champions Aldi's unprecedented 225-store expansion and perfect timing with value-conscious consumers, while Anne argues Walmart's technology leadership and fashion momentum earned them the crown. Chris makes the case for Costco's operational discipline and traffic growth despite stock challenges. Who deserves 2025's top retail honor?

For the full episode head here: https://youtu.be/ApiGWRByxIY

#retaileroftheyear #aldi #walmart...

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne teamed up with Chad Lusk from the Alvarez & Marsal Consumer and Retail Group to hand out our 2025 Omni Awards across the following categories:

There’s all that, plus liquid death pit diapers, the Aldi Aisle of Shame Facebook group, and whether robots watching you do chores...

Store digitization promises to transform retail operations, but most retailers struggle to move beyond pilots and buzzwords. In this Omni Talk Ask An Expert episode, hosts Chris Walton and Anne Mezzenga sit down with Troy Siwek (General Manager of gStore at GreyOrange) to reveal what actually works when digitizing physical stores.

Learn how digital twins are evolving from concept to operational reality, why unified platforms matter more than individual point solutions, and how to cut through the hype around retail AI. Drawing from GreyOrange's 40,000+ technology deployments, Troy shares hard-earned lessons about RFID integration, computer vision evaluation, robotics...

In this Retail Technology Spotlight Series episode, Doron Hazan, Director of Data, Product, and AI at Wiliot, joins Omni Talk to discuss the concept of "physical AI" and how it ultimately improve retail operations from the ground up.

From ambient IoT sensors to real-time inventory intelligence, Doron breaks down how battery-free Bluetooth pixels are creating self-aware supply chains, how retailers can start small and scale strategically, and why the future of retail operations is about connecting physical things to AI-powered decision engines.

If you've ever wondered what happens when IoT meets artificial intelligence in real-world...

In this 5 Insightful Minutes episode, Ashley Hubka, Senior Vice President of Walmart Business, joins Chris and Anne to reveal how Walmart is shaping B2B e-commerce for businesses, nonprofits, and government entities.

From discovering millions of organizational customers already shopping Walmart to building a dedicated B2B platform with business-specific tools, Ashley breaks down how Walmart Business saves organizations time, money, and hassle. Learn about unique features like business printing kiosks, automated subscriptions, multi-user accounts, and pay-by-invoice options that traditional retail can't provide.

If you've ever wondered how enterprise-scale retail infrastructure can serve small businesses...

Advent calendars are the hot holiday trend...from Skims to fishing lures to ice cream. Chris reveals his dream: 28 days of Nikes. Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

In this Lightning Round:

• Are slop bowls officially dead as sandwiches stage a comeback?

• The White House drops 120 pounds of gingerbread

• And how Mariah Carey turned one song into $60M

For the full episode head here    

#adventcalendar #nike #holidaytrends #specialtyretail

Amazon is testing "Amazon Now," a new 30-minute delivery service in Seattle and Philadelphia, repurposing former Amazon Fresh sites into rapid delivery hubs. But is this innovation or desperation? This segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes Amazon's grocery struggles.

Chris reveals the shocking stat: Despite owning Whole Foods and having Amazon's infrastructure, Amazon's grocery share is still only 4%. He sees this as a defensive move more than offensive strategy. Anne questions the economics. Prime members pay $3.99 per delivery, but after two orders you could subscribe to...

McKinsey and Business of Fashion report predicts smart glasses are set for a breakthrough year in 2026, with Ray-Ban Meta glasses already the top-selling product in 60% of EMEA stores. But Chris and Anne aren't buying it. This segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, questions the hype around smart eyewear.

Anne argues that smart glasses are too visible and fashion-forward for mass adoption—unlike discrete smartwatches and rings. Chris, who owns Meta's Ray-Bans, admits they mostly collect dust and warns fashion retailers to stay away from tech partnerships that co...

Walmart is quietly testing a new ad format called "sponsored prompts" inside its Sparky AI shopping engine and both Chris and Anne agree this is exactly the right move. This segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, breaks down why retailer-owned AI is the smart play.

According to Wall Street Journal reporting, Walmart's new ad format integrates sponsored content directly into Sparky conversations with click-to-buy options. Anne loves it because it captures consumers at the perfect moment with relevant offers. Chris sees it as proof that retailers should...

ChatGPT just launched shopping research that does the product hunting for you, but should retailers be worried or relieved? This segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores the real implications of AI-powered shopping tools.

Anne is bullish, arguing that AI shopping tools provide unprecedented price transparency and will change how consumers shop for everything from snacks to electronics. Chris pushes back hard: only 30% of searches are actually research-intensive, and Amazon already dominates product search without needing ChatGPT. The debate gets heated as they question whether these platforms...

Black Friday 2025 just hit $11.8 billion in online sales... up 9.1% from last year. But Chris questions whether AI's 805% traffic surge is actually impressive or concerningly slow compared to other tech adoption curves. This segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, dives deep into what the numbers really mean.

Anne argues that 25% of purchases involving AI agents shows tremendous growth potential, especially since we can't even transact in these platforms yet. Chris counters by comparing AI adoption to buy-now-pay-later's 970% growth over three years, suggesting retailers should slow their roll on...

In this Fast Five episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris Walton and Anne Mezzenga break down the biggest retail stories from Black Friday 2025, including record-breaking online sales, AI's growing influence on shopping, and what it all means for the future of retail.

From ChatGPT's new shopping research tool to Walmart's bold move to monetize Sparky with ads, Chris and Anne debate where retailers should focus their AI investments. Plus, they tackle smart glasses' potential breakthrough year, Amazon's 30-minute delivery test, and whether the industry is moving too f...

This Lightning Round segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, gets personal with the Omni Talk crew's Thanksgiving and Black Friday plans!

Anne and producer Ella gang up on Chris's love of jarred gravy (spoiler: they're both anti-gravy). The team shares their Black Friday shopping strategies from Banana Republic to luxury consignment pop-ups. Plus, Anne weighs in on Bianca Censori's Kanye-funded fashion brand launch… is it ironic that someone famous for barely wearing clothes is launching a clothing line? Tune in...

This segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Bath & Body Works' decision to launch on Amazon early next year.

With $60-80M in unauthorized gray market sales already happening, the company will test a curated assortment to control its brand and capture revenue. Anne argues LLM search makes marketplace presence essential for discovery and conversion. Chris believes Bath & Body Works should wait, perfect their own site experience first, and avoid feeding Amazon's dominance. Who has the better long-term strategy?<...

This segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, celebrates Gap's 7% comparable sales surge after its viral "Better in Denim" campaign featuring KATSEYE.

Anne praises Richard Dickson's entertainment-first approach for making Gap culturally relevant again with Gen Z and millennials. Chris remains cautiously optimistic, questioning whether flashy marketing alone can drive repeat purchases if the product quality doesn't deliver. 

#gap #richarddickson #katseye #gapdenim #retailmarketing #fashion #genz #viralmarketing #gapcomeback #retailsales

This segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes Kroger's decision to shut down three automated fulfillment centers with a staggering $2.6 billion write-off.

The grocer is pivoting to in-store fulfillment and third-party delivery partnerships to improve digital profitability by $400M in 2026. Chris questions the scale of the initial investment error, while Anne explores how evolving customer demand for fresh products may impact automation ROI. Is this the end of the CFC era, or just a course correction? 

#kroger #a...

This segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores Target's bold move to enable shopping through ChatGPT just days before Black Friday.

Anne sees it as a necessary first step into LLM-powered commerce and applauds Target for testing publicly. Chris calls it a "big nothing burger"... questioning why Target launched an incomplete beta feature during their busiest week, especially when their own site search isn't optimized yet. Who's right?

#target #chatgpt #aicommerce #llmsearch #conversationalcommerce #retailtech #targetapp #innovation #retailAI...

This segment from the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, dives into Target's disastrous Q3 earnings.

While Walmart, TJX, Ross, and Best Buy raised their outlooks, Target's four-year sales stack turned negative—meaning zero growth since 2021. Chris argues Target is the "real turkey" of earnings season, while Anne questions what anyone expected during a CEO transition and 1,800-person layoff. Is this rock bottom or just the beginning of a longer turnaround? Tune in for the heated debate!

#target #retailearnings #walmart #ta...

For this month's Retail Tech Startup of the Month, AWS's Daniele Stroppa returns to spotlight SymphonyAI, a groundbreaking computer vision solution that's improving how retailers tackle the costly out-of-stock problem.

SymphonyAI leverages existing in-store cameras to deliver something retailers have been missing: actionable, prioritized worklists that tell associates exactly what to fix first to maximize sales impact. No more drowning in dashboards, just clear direction that drives results. Daniele breaks down how retailers are achieving 25% increases in labor productivity and 5-7% improvements in on-shelf availability, proving this isn't just another tech demo, it's a boon for physical...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:

There's all that...

In this inaugural episode of Confessions of a Supply Chain Executive, host Chris Walton teams up with Richard Stewart (EVP of Product & Industry Strategy) and Eugene Amigud (Chief Innovation Officer) from Infios to conduct a forensic deep dive into retail's most persistent challenge: out-of-stocks.

Despite billions spent on technology, the average retailer still faces an 8-10% out-of-stock rate. But here's the truth most won't admit: the problem isn't getting better. It's just getting different.

This episode walks through every breakdown point in the supply chain, from forecasting failures to the infamous backroom problem, and delivers...

The lightning round brings holiday cheer and nostalgia to close this episode! Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Chris reveals he'll use "Santa GPT" (ChatGPT for holiday shopping) to find gifts for his mom, though she already told him she wants a Brita water pitcher. Anne shares her family's Black Friday strategy: setting alarms for discounted ski passes rather than shopping for traditional items.

Celebrating Dick Van Dyke's upcoming 100th birthday, Anne reminisces about his role as the chimney sweep in Mary Poppins. The conversation turns to hot...

Target and Starbucks have partnered to create an exclusive frozen peppermint hot chocolate available only at Starbucks cafes inside Target stores nationwide. This episode, Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores why this seemingly small move could signal Target's merchandising mojo is returning.

Chris loves this idea, calling it "smart merchandising that leverages a true differentiation point." Target Circle 360 members get 24-hour early access. While the impact may be small potatoes compared to Target's larger challenges, it's exactly the kind of creative thinking Target used to do well.

...

Google is rolling out major AI shopping features including conversational search, agentic checkout, and an AI that calls stores for you. This episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, sparks a fascinating debate about the future of shopping search.

Anne argues Google's comprehensive data ecosystem... from Gmail to Maps to Calendar, gives it an edge over ChatGPT and Perplexity. She believes Google could leapfrog competitors by leveraging existing consumer relationships. Chris pushes back, citing Google Shopping's historical struggles and questioning whether Google's legacy interface might actually hinder innovation.<...

Primark has introduced Buy Now Pay Later options through Klarna and Clearpay... marking a major milestone in BNPL's journey from innovation to mass adoption. This episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores what this means for retailers.

Chris declares that BNPL has officially "crossed the chasm", seven years after it first emerged at Shop.org in 2018. When you can buy $4 shirts on installments, there's no turning back. Anne shares shocking data: 25% of Americans now use BNPL for groceries, up from 14% just a year ago.

For...

Grocery Dealz has integrated with Instacart to power same-day delivery directly from its price comparison app. This episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores why this partnership could be a game-changer for consumers.

Anne and Chris rate this announcement an 8 out of 10, explaining how it justifies delivery fees by maximizing savings through price comparison. Imagine shopping at three different stores for the best deals without leaving your house... Instacart now makes that possible through Grocery Dealz.

This is the second time in five months that...

Doug McMillon is retiring as Walmart CEO, handing the reins to John Furner in February 2025. This episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores McMillon's incredible legacy... 400% stock gains, $576 billion in added market cap, and a cultural transformation that made Walmart a leader in retail innovation.

Chris shares a personal story about meeting John Furner and why he believes Furner is the perfect successor. Anne highlights the leadership qualities that set both executives apart.... from McMillon's "fail fast" culture to Furner's empathy-driven approach and curiosity that will be...

In this 5 Insightful Minutes episode, Chad Lusk, Partner and Managing Director at A&M Consumer and Retail Group, joins Omni Talk to break down their latest consumer sentiment survey results that every retailer needs to understand.

From cautious spending increases to the explosive rise of private label brands, Chad reveals why consumers are trading down, what's driving the shift to lower-price stores, and how retailers can navigate the complex landscape of value-conscious shoppers.

You can also read A&MCRG's Consumer Sentiment Survey for Fall 2025 by heading here: alvarezandmarsal-crg.com/insight/cons…y-fall-2025/

🔑 Topics covere...

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:

And A&M’s Chad Lusk stopped by...

The lightning round gets personal as Kelly reveals she'd trade her data to Ulta for holiday discounts (with three sisters and multiple gift exchanges, who can blame her?), Waqas picks "Things to Do in Denver When You're Dead" as his favorite Andy Garcia film, and the panel mourns the potential disappearance of Italian pasta from US shelves.

Plus: middle-aged men are revealed as the biggest holiday spenders, Waqas's dishwasher crisis becomes his entire holiday budget (German vs. Korean appliance debate included), and passionate discussions about the superiority of rigatoni and pappardelle over simple spaghetti.

Sponsored...

Dollar General has appointed Travis Nixon as SVP of Artificial Intelligence, tasking him with using AI to optimize supply chain, store operations, and merchandising. But how long before every retailer has a Chief AI Officer—and is this even the right approach?

Waqas Khan delivers a masterclass on why standalone AI roles may follow the same fate as Chief Digital Officers, most of whom lasted less than two years before the role dissolved. The panel discusses why Dollar General's SVP approach (rather than C-suite) may be smarter, which executive should oversee AI transformation, and why AI needs to...

Target's new "10-4" policy requires employees to smile and wave at customers within 10 feet, and personally greet them within 4 feet. Is this explicit instruction necessary for today's workforce, or a forced, performative approach that signals deeper cultural problems?

Former Target store manager Chris Walton shares insider perspective on why this policy reveals how far store culture has declined, while Anne argues that explicit direction is needed for first-time workers entering the retail job market. Kelly calls it "firmly over and out," while Waqas warns it could give employees an excuse to avoid customers entirely.

Sponsored...

Bath & Body Works is bringing Fresh Balsam to Grand Central Terminal, movie theaters, and interactive mall kiosks in what beauty expert Kelly Carey calls "my favorite marketing campaign of the year." But is piping fragrance into public spaces genius brand awareness or an invasive marketing tactic?

Kelly breaks down why this campaign is perfectly timed to recapture awareness in a booming fragrance market, while the panel debates the opt-in vs. opt-out question when scent is thrust upon consumers. From middle school Cherry Blossom memories to concerns about sensory overload in movie theaters, this discussion covers the full...

Amazon is suing Perplexity AI over its Comet shopping agent, claiming it "covertly accesses Amazon customer accounts" and interferes with the curated shopping experience Amazon built over decades. But is this defensive move from the e-commerce giant actually a sign of things to come?

Waqas Khan from A&M breaks down the technology protocols at stake, why this feels like a classic incumbent vs. disruptor battle, and how advertising revenue is driving Amazon's aggressive response. Chris argues this is Amazon playing the role of the 1990s brick-and-mortar retailer fighting e-commerce, while the panel debates whether this lawsuit...

Adobe's October data reveals a game-changing milestone: generative AI traffic is now converting 16% BETTER than traditional sources—a complete 180 from three months ago when AI traffic converted 9% WORSE.

This episode breaks down what Kelly Carey and Waqas Khan from the A&M Consumer and Retail Group think retailers need to know about this inflection point.

With AI traffic up 1,200% year-over-year and shoppers spending 44% longer on sites when arriving from AI sources, the experts discuss why this shift makes sense, how consumers are using tools like ChatGPT to cut through digital clutter, and what retailers should be...

Placer.ai’s CMO Ethan Chernofsky is back... revealing why the “convenience above all” mindset is costing retailers millions and what’s actually driving traffic in 2025. Omni Talk and Placer.ai reunite for their annual tradition of reviewing the retail year that was.

In this data-packed episode, Chris and Anne dig into Placer.ai’s latest location analytics to uncover:

• Why consumers are visiting more stores but spending less time in them

• The “consumer preference epiphany” reshaping retail fundamentals

• How Sprouts, HEB, and Barnes & Noble are winning by doubling down on identity

• Why...

In this Retail Fast Five episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Anne Mezzenga and Chris Walton are joined by the A&M Consumer and Retail Group's Managing Director Waqas Khan and Director Kelly Carey to unpack the biggest retail headlines of the week—from the AI commerce inflection point to Amazon's legal battle with Perplexity.

With Adobe data revealing that AI-driven traffic now converts 16% better than traditional channels, the panel breaks down what this seismic shift means for retailers, why Amazon is fighting back against agentic shopping, and whe...

In this Retail Technology Spotlight episode, Nick Matthews, VP of Solutions and Architecture at Wiliot, joins Omni Talk to reveal how Walmart is deploying Bluetooth-enabled IoT technology across all 4,600 U.S. stores and 40 distribution centers.

From wireless energy-harvesting tags to real-time pallet tracking, Nick breaks down how Wiliot's ambient IoT technology is reducing food waste by tens of millions of pounds, improving inventory accuracy, and improvingg store operations without requiring associates to change their workflow.

If you've ever wondered how retailers are solving the "where is my product?" problem at scale (who hasn't?), then this...

The Lightning Round gets wild this week! From a soccer coach using Chat GPT to devise winning defensive strategies, to Jonathan Bailey's Sexiest Man Alive title, to John Lewis offering hand massages for loyalty members, and Carly Rae Jepsen's baby naming dilemma... Chris and Anne tackle the most entertaining retail and culture moments.

Plus, hear their personal Chat GPT success stories and debate whether hand massages at a department store would actually drive traffic. It's retail meets pop culture in the best way possible!

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo...

In a surprising move, GrubHub (owned by Mark Lore's Wonder super app) is partnering with Instacart to enable grocery delivery directly through the GrubHub platform. But this partnership raises major strategic questions: Why would Instacart help a potential future competitor?

Chris breaks down the "Greeks bearing gifts" dynamics at play and questions whether this is Mark Lore's chess move toward building the ultimate meal-time super app. Is Instacart making a strategic mistake, or is there a bigger play happening behind the scenes?

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios...

Kroger is making history as the first retailer to integrate restaurant delivery directly into their grocery app through an expanded partnership with Uber Eats. Now customers can order their weekly groceries AND dinner from local restaurants in one seamless experience, with special benefits for Kroger Boost members.

Chris and Anne discuss why this integration is brilliant for the subscription wars and predict when Walmart will respond with a similar Door Dash partnership. Is this the future of grocery shopping?

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Mondelēz (maker of Oreo and Chips Ahoy) is investing over $40 million in a custom generative AI tool to slash marketing costs by 30-50% and create TV-ready ads for the 2027 Super Bowl. But is building proprietary AI technology the right move, or should CPG brands partner with specialized providers?

Chris and Anne debate whether this massive investment will pay off or become a costly sunk cost trap as AI technology rapidly evolves. Anne shares insights from cutting-edge AI advertising demos that are already creating human-likenesses in commercials.

Sponsored by the A&M Consumer and Retail G...

Starbucks just revealed that delivery has become a $1 billion annual business, growing 30% year-over-year—and it's changing everything about how we think about coffee shops. With 40% of delivery orders including food, this massive revenue stream raises critical questions about Brian Nichol's turnaround strategy.

Should Starbucks double down on automation and dark cafes, or invest in improving the in-store experience? Chris and Anne debate the future of Starbucks as delivery continues to explode.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

For the full episode head here

...

Amazon is shaking up Whole Foods with a controversial transformation that has retail experts divided. From robot-powered "ShopBots" in the back room fetching Tide Pods and Pepsi, to a massive 3,800 square foot Amazon Grocery kiosk replacing the coffee shop in Chicago's flagship location, Amazon is testing whether Whole Foods shoppers want mainstream brands alongside their organic kale.

Chris and Anne debate whether this move will destroy Whole Foods' brand identity or unlock new value for Amazon's delivery business. Is this the future of grocery, or a mistake that will alienate Whole Foods' core customers?

Sponsored...

Computer vision is transforming retail stores, but most pilots fail to scale beyond proof of concept. In this Omni Talk Ask An Expert episode, hosts Chris Walton and Anne Mezzenga sit down with Joe Serrano (Global Managing Partner, Retail & CPG at HTEC) and Daniel Horton (VP of Engineering & Delivery at HTEC) to reveal the playbook for successful computer vision deployments.

Learn why 75% of retail AI pilots fail to scale, which use cases deliver the fastest ROI, and how to evaluate your existing infrastructure before investing in new technology. Joe and Dan share hard-earned lessons about everything from...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:

In this Retail Technology Spotlight Series episode, Julie Haleluk, Global Head of Growth at Amazon Shopping Video, and Wayne Purboo, VP of Amazon Advertising and Amazon Shoppable Video, join Omni Talk to reveal the future of social commerce and how AI is transforming the way we shop.

From the evolution of shoppable video to agentic commerce, Julie and Wayne break down why social commerce isn't going away, how to measure video content beyond the live moment, and why brands need to clean up their data NOW before AI agents start shopping for customers.

If you've...

Chris and Anne tackle the week's quirkiest retail stories: Netflix bringing Stranger Things' finale to theaters, Target's Weirdly Hot Santa returns for year two, Lululemon's NFL licensing sparks more debate, and Red Bull drops a $50 advent calendar. Fast takes, sharp opinions, and laughs from retail's most entertaining podcast duo.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for weekly lightning rounds!

For the full episode head here

#strangerthings #targetholiday #redbull #retailmarketing #holidaycampaigns #lightninground #omnitalk

Amazon unveils AI-powered smart glasses designed to help delivery drivers scan packages, navigate, and capture proof of delivery hands-free. Anne sees potential to reduce device overload for field workers, while Chris worries about long-term health implications and potential lawsuits. Is this the future of last-mile delivery or a Hot Shots-style disaster waiting to happen? Learn about the AR overlay technology, current trials, and what questions retailers should be asking.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for delivery innovation insights!

For the full episode hea...

Lululemon announces its first-ever licensing deal, partnering with all 32 NFL teams to release officially branded apparel. Anne sees opportunity in solving the women's fan gear problem, while Chris warns it cheapens the brand and signals an identity crisis. Who's right? Plus, debate whether this should have been a college athletics play instead, and whether you'll ever see Viking yoga pants in a Lululemon store near you.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for heated retail strategy debates!

For the full episode head here

Walmart and Avery Dennison achieve what was long considered impossible: RFID sensors that work in high-moisture, cold environments for meat, deli, and bakery departments. Chris and Anne explain why this breakthrough represents a domino effect for the smart store of the future, how it tackles food waste and spoilage, and why it will transform online grocery fulfillment. Plus, learn about the FSMA legislation driving this innovation forward.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for cutting-edge retail technology insights!

For the full episode head her...

DoorDash launches a game-changing emergency food response program, offering free delivery for food banks and waiving fees for 300,000 SNAP recipient orders amid the government shutdown crisis. Anne and Chris break down why this move demonstrates the power of third-party logistics platforms, signals improving retailer partnerships, and builds customer loyalty that will last for years. Learn how reactive merchandising and doing good creates a competitive advantage.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for insights on retail social responsibility!

For the full episode head here

Amazon eliminates 14,000 corporate roles while Target cuts 1,800 positions in what marks one of the darkest days in recent retail history. Chris and Anne share personal insights from their own experiences, discuss the cultural implications of these moves, and offer advice for affected workers. Is this the beginning of an industry-wide trend driven by AI automation? Plus, learn why Target's CEO messaging raises serious questions about accountability and cultural recovery.

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

🔔 Follow for more retail workforce insights and career advice!

For...

AWS's Daniele Stroppa, Worldwide Technical Lead for AWS Partners in Retail, joins Omni Talk to announce October's Retail Tech Startup of the Month: Writer.

Daniele breaks down why Writer's full-stack generative AI platform is transforming how retailers and brands automate processes and generate content across their organizations. From their proprietary large language models to pre-built retail-specific agents, Writer offers a specialized solution that accelerates time to production.

🔑 Topics covered:

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:

And AWS’s Daniele Stroppa also dropped by to help us hand out thi...

In this Retail Technology Spotlight Series episode, Matt Goynes, co-founder and co-CEO of Grocery Dealz, joins Omni Talk to reveal how a Texas startup is improving grocery shopping with AI-powered price comparison.

From fighting inflation fatigue to building transparent marketplaces, Matt breaks down how Grocery Dealz is becoming the "Gas Buddy for groceries," why price transparency is finally possible now, and how AI enables seamless product matching across hundreds of stores.

If you've ever wondered how much you could save by switching stores or how retailers can compete in a transparent pricing world, this episode...

In this week's Lightning Round, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, hosts Chris Walton and Anne Mezzenga are joined by Alvarez & Marsal's Lisa Collier and Manola Soler to tackle Apple's iPhone 17 surge (Lisa's learned to wait out the upgrades!), debate Mr. Bean's comedy versus his impeccable taste in classic Jaguars, worry about OpenAI's Sora creating AI models instead of cat videos, and reveal Manola's meteor shower stargazing plans. Plus birthday shoutouts to the fly himself, Jeff Goldblum! Quick hits, hot takes, and laughs to close out the show!

🔔 Sub...

DoorDash is piloting autonomous deliveries with Waymo in Metro Phoenix—but will consumers actually embrace robot deliveries? Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

Lisa Collier is skeptical: "If I'm paying for delivery, I want it handed to me." Manola Soler shares hilarious experiences with delivery robots in Jersey City that couldn't navigate stairs and blocked sidewalks. The panel debates whether this works better in suburban vs. urban environments, the logistics of restaurant employees running orders to vehicles, and whether lower delivery fees would make consumers accept the trade-off.

Wayfair's luxury brand Perigold opens a massive 30,000-square-foot, two-level store in West Palm Beach! Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

The new location features 150+ luxury home brands, a dedicated sleep center, and expanded kitchen appliances—with many products available to take home or ship within a week (remarkable for furniture!). But is this Restoration Hardware-esque flagship profitable?

Manola Soler initially questions the four-wall economics before coming around on the brand-building exercise and quick-turn inventory model. We debate whether Wayfair should have showcased a mix of Perigold's lu...

New research reveals Gen Z will transform Britain's high streets into social, tech-driven hubs by 2050! Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

According to American Express research, 65% of Gen Z says each trip should deliver something they can't get online, while 79% want future retail destinations to blend shopping with dining, drinking, and leisure. Three-quarters believe retailers should use AI for immersive in-store experiences.

Lisa Collier, fresh from London, shares her perspective on whether this evolution is realistic, drawing parallels to how malls served Boomers. We discuss the...

Ulta Beauty officially launches its marketplace powered by Mirakl! Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

The beauty retailer is taking a curated, invitation-only approach to third-party sellers, integrating marketplace listings with unified search, shopping carts, and checkout. Customers can earn Ulta Beauty rewards points on marketplace purchases but can't redeem them on marketplace items... a interesting twist that sparked debate among our panel.

Manola Soler shares her expertise on what Ulta needs to get right, balancing breadth of assortment with curation, and how to scale faster...

Walmart makes a bold move partnering with OpenAI to bring shopping directly to ChatGPT! Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.

In this segment, we discuss how users will shop Walmart's massive assortment... including apparel, entertainment, and packaged foods right from ChatGPT with a simple buy button. Fresh food is notably excluded for now, but this strategic decision shows Walmart's thoughtful approach to leveraging its omnichannel advantage against Amazon.

Hosts Chris Walton and Anne Mezzenga are joined by Alvarez & Marsal's Lisa Collier and Manola Soler join us...

In this 5 Insightful Minutes episode, Marybeth Hays — a former Walmart merchant executive, trusted board member, and colleague of Chris and Anne's at Simbe — joins Omni Talk to discuss the dramatic evolution of retail merchandising.

From unified online and in-store assortments to AI-powered shelf intelligence, Marybeth breaks down how modern merchants are becoming true category experts, why trusted real-time data is finally eliminating age-old friction between merchants and operators, and how technologies like RFID, digital shelf labels, and Simbe's Tally robot are improving how retailers understand customer behavior.

If you've ever wondered how merchandising is and will...

In this OmniTalk Retail Fast Five episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, hosts Chris Walton and Anne Mezzenga are joined by Alvarez & Marsal's Lisa Collier and Manola Soler to separate retail fact from fiction across five major headlines transforming the industry.

From Walmart's groundbreaking partnership with ChatGPT to Ulta's curated marketplace launch, autonomous deliveries via Waymo, and the future of luxury retail, this episode covers it all. Plus, former Walmart EVP Mary Beth Hayes stops by for Five Insightful Minutes on how merchandising is evolving with AI, real...

Holiday retail is heating up... but this year looks dramatically different. With order counts steady but PO values down 25%, retailers are placing smaller, more frequent bets instead of locking in big inventory buys. Total holiday spend is expected to drop 5%, and gift spending is down 11%. So how do you execute when November and December throw inevitable curve balls?

In this episode of the Omni Talk Ask An Expert Series, Chris Walton and Anne Mezzenga sit down with SPS Commerce's Brandon Pierre (VP of Customer Success) and Tony DiPaolo (VP Head of Retail, Sales & Customer Success) to break...

In this week's Lightning Round, Chris and Anne tackle the Body Shop's comeback (bubble bath for Chris!), debate whether Glen Powell's Running Man will beat Arnold's original, drool over JP Morgan's $3 billion office tower with 19 restaurants, and reveal their National Dessert Day celebrations. Plus birthday shoutouts to McNulty himself, Dominic West. Quick hits, hot takes, and laughs to close out the show!

For the full episode head here

#LightningRound #BodyShop #RunningMan #OfficeAmenities #RetailNostalgia #JPMorgan #TheWire #RetailPodcast

Instacart, Uber, and DoorDash are among 11 partners integrating with ChatGPT later this year, making grocery shopping "as simple as having a conversation." Walmart also announced an amorphous partnership with OpenAI. Chris is gobsmacked by the pace of disruption... just two years into the AI revolution. Anne predicts this will reshape UX design and consumer journeys entirely, forcing retailers to rethink how customers discover and purchase products. The hosts discuss why we're in "mile one" of a transformation as significant as the original rise of e-commerce.

For the full episode head here

#ChatGPT #AIRetail #Instacart #DoorDash...

Walmart plans to deploy 90 million Bluetooth sensors across its inventory by end of 2026 in partnership with Wiliot. The "pixels" work like GPS trackers on every item, dramatically enhancing supply chain efficiency and cold chain compliance. Currently in 500 locations, the technology will expand to 4,600 stores and 40+ distribution centers. Chris and Anne discuss how this solves real operational problems... from preventing listeria outbreaks to ensuring strawberries stay fresh... while providing unprecedented inventory visibility that could be crucial as AI shopping assistants reshape consumer behavior.

For the full episode head here

#Walmart #Wiliot #SupplyChain #InventoryTracking #RetailTech #IoT #FoodSafety...

Kroger announces plans to use DoorDash's Dashmart fulfillment service for delivery, joining CVS and other retailers. This comes as Kroger re-examines its Ocado automated warehouse infrastructure and expands DoorDash delivery to all 2,700 stores. Chris worries this signals a lost e-commerce strategy, while Anne focuses on the need for in-store automation. The hosts debate whether Kroger is making the right moves or swinging the pendulum too far away from owned infrastructure toward third-party marketplaces.

For the full episode head here

#Kroger #DoorDash #GroceryDelivery #Ecommerce #Ocado #Instacart #RetailStrategy #OnlineGrocery #MicroFulfillment

Walmart opens its first Auto Care Center of the Future in Fayetteville, Arkansas, with plans to expand to 10 locations. Customers can schedule services through the Walmart app, drop their keys in a locker, and shop while receiving real-time updates on their vehicle. With 2,582 auto care centers nationwide, Walmart is transforming a traditionally frustrating experience into a seamless, convenient service. Chris and Anne discuss how this move takes costs out of operations while potentially attracting higher-income customers to Walmart stores.

For the full episode head here

#WalmartAutoCare #AutoService #RetailInnovation #WalmartPlus #CustomerConvenience #DigitalRetail #AutomotiveServices

Amazon is launching prescription pickup kiosks at One Medical locations across Los Angeles, starting December 2025. Patients can now pick up prescriptions immediately after their medical appointments using a simple QR code system. The kiosks are stocked with medications tailored to each location's prescribing patterns, and pharmacist consultations are available via video or phone. Chris and Anne debate whether this is a true convenience play or a Trojan horse for Amazon's healthcare ambitions, discussing the friction points and the future of prescription fulfillment.

For the full episode head here

#AmazonPharmacy #OneMedical #HealthcareInnovation #Prescriptions #AmazonHealthcare #RetailHealth #PharmacyTech<...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne discussed:

And Nick Matthews, Wiliot's Vice President of Solutions and Architecture, will be joining the show soon...

In this episode of Investor Perspectives on Retail & the Consumer, Brett Striker, former founder of Maddy and Maize popcorn and professional EOS Implementer, joins Omni Talk to share the brutally honest truth about preparing your business for exit.

From wearing every hat as a founder to successfully selling to a competitor, Brett breaks down how to transform chaos into clarity, why structure beats hustle, and how EOS (Entrepreneurial Operating System) turned his business from a 24/7 grind into an asset worth buying. If you’ve ever felt overwhelmed running your business or wondered what it actually takes to bu...